jilimacao's Privacy Policy

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Valid email address
• Mobile phone number
• Date of birth (for age verification — accounts for those under 21 years of age are not approved)
• Residential address

1.2 Financial and Payment Information

For deposit and withdrawal transactions, we collect:

• bKash, Nagad, Rocket or Upay number (partial — full numbers are not stored)
• Bank account details (for bank transfers only)
• Transaction history and amounts

We never store your complete payment credentials. All financial information is protected through SSL encryption.

1.3 Technical and Device Information

Information automatically collected while you use our services:

• IP address
• Browser type and version
• Operating system
• Device identification information
• Login time, session duration, and gaming activity records
• Cookie and local storage data

1.4 Communication Information

When you contact our support team, details of that conversation are stored. This includes:

• Live chat conversations
• Email message content
• Details of complaints or requests

2.1 Service Delivery and Operations

jilimacao uses your information for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Ensuring proper functioning of gaming services
• Providing bonuses and promotional offers
• Managing VIP membership

2.2 Security and Fraud Prevention

To protect your information and the security of our platform:

• Detecting unauthorized access to accounts
• Preventing fraud and manipulation
• Identity verification (KYC process)
• Monitoring unusual transactions
• Preventing the use of multiple accounts

2.3 Customer Service and Communication

We use your information to:

• Operate 24/7 live chat support
• Send important account-related notifications
• Provide security alerts
• Inform you about new features and updates (with your permission)

2.4 Platform Development and Analysis

Anonymous and aggregated data is analyzed to improve the quality of our services. It is not possible to identify any individual from this analysis.

3.1 Technical Security Measures

jilimacao uses industry-standard security technology to protect your personal information:

• SSL/TLS Encryption: All data transmission occurs through encrypted connections
• AES Encryption: Stored sensitive data is kept encrypted
• Firewall and Intrusion Detection: Protection at the server level
• Two-Factor Authentication: Available for account security

3.2 Data Retention Period

We retain data according to the following policies:

• Personal information is retained for as long as the account remains active
• Certain information may be retained after account closure to meet legal requirements
• Financial transaction records are retained for up to seven years
• Unnecessary data is regularly and securely deleted

4.1 Payment Processors

To complete deposits and withdrawals, transaction-related information is shared with payment platforms such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

4.2 Game Providers

Game providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) may receive the minimum information necessary to operate games. This information is used to ensure game integrity and fair play.

4.3 Legal Obligations

Information may be disclosed when legally required in the following cases:

• To comply with court orders or government directives
• To assist in investigations related to anti-money laundering
• To prevent fraud or criminal activity

In these cases, only the necessary information is provided at all times.

4.4 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such circumstances, users will be notified in advance and this privacy policy will continue to apply.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. jilimacao uses the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the platform — managing login sessions, security tokens
• Functionality Cookies: To remember your preferences and settings
• Analytics Cookies: To monitor and improve platform usage

5.2 Cookie Controls

You can delete cookies or instruct your browser not to accept new cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

6.1 External Service Providers

jilimacao uses trusted third-party services to operate the platform. Each service provider has its own privacy policy. We are not responsible for the data practices of these providers.

We ensure that every third-party partner complies with industry standards for data privacy and has signed the necessary agreements with us.

6.2 Role of Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe supply their games to our platform. These companies manage the technical game data on their own servers. We work with these providers under agreements to ensure the protection of your information.

8.1 Age Verification and Protection Policy

jilimacao strictly does not provide services to anyone under the age of 21. We take the following measures:

• Age verification is mandatory at the time of registration
• Providing date of birth during the registration process is required
• Identity documents are verified in cases of suspicion
• If identified as a minor, the account is immediately closed

We do not knowingly collect personal information from anyone under the age of 21.

9.1 Updates and Notifications

jilimacao reserves the right to update this privacy policy at any time. In the case of significant changes:

• The date of the change will be noted on this page
• A notification will be sent to the registered email for significant changes
• Continued use of the platform after the revised policy is published will be considered as consent to the new policy

9.2 Recommendation to Review the Policy

We recommend that you re-read this privacy policy regularly. You can check the "Last Updated" date at the top of the page to find out if any changes have been made recently.